/* ============================================================================
   Support Portal — Standalone Styles
   Public-facing portal for customer ticket submission and tracking.
   Independent from internal app CSS — uses its own design tokens.
   ============================================================================ */

/* Design Tokens */
:root {
    --sp-primary: #1e40af;
    --sp-primary-hover: #1d4ed8;
    --sp-primary-light: #dbeafe;
    --sp-bg: #f8fafc;
    --sp-bg-card: #ffffff;
    --sp-bg-input: #ffffff;
    --sp-text: #0f172a;
    --sp-text-secondary: #475569;
    --sp-text-muted: #94a3b8;
    --sp-border: #e2e8f0;
    --sp-border-focus: #3b82f6;
    --sp-success: #16a34a;
    --sp-success-light: #dcfce7;
    --sp-warning: #d97706;
    --sp-warning-light: #fef3c7;
    --sp-danger: #dc2626;
    --sp-danger-light: #fee2e2;
    --sp-info: #2563eb;
    --sp-info-light: #dbeafe;
    --sp-radius: 8px;
    --sp-radius-sm: 6px;
    --sp-radius-lg: 12px;
    --sp-shadow: 0 1px 3px rgba(0, 0, 0, 0.08), 0 1px 2px rgba(0, 0, 0, 0.06);
    --sp-shadow-md: 0 4px 6px rgba(0, 0, 0, 0.07), 0 2px 4px rgba(0, 0, 0, 0.06);
    --sp-shadow-lg: 0 10px 15px rgba(0, 0, 0, 0.1), 0 4px 6px rgba(0, 0, 0, 0.05);
    --sp-transition: 0.15s ease;
    --sp-max-width: 720px;
}

@media (prefers-color-scheme: dark) {
    :root {
        --sp-primary: #3b82f6;
        --sp-primary-hover: #60a5fa;
        --sp-primary-light: #1e3a5f;
        --sp-bg: #0f172a;
        --sp-bg-card: #1e293b;
        --sp-bg-input: #334155;
        --sp-text: #f1f5f9;
        --sp-text-secondary: #94a3b8;
        --sp-text-muted: #64748b;
        --sp-border: #334155;
        --sp-border-focus: #3b82f6;
        --sp-success-light: #14532d;
        --sp-warning-light: #713f12;
        --sp-danger-light: #7f1d1d;
        --sp-info-light: #1e3a5f;
        --sp-shadow: 0 1px 3px rgba(0, 0, 0, 0.3);
        --sp-shadow-md: 0 4px 6px rgba(0, 0, 0, 0.3);
        --sp-shadow-lg: 0 10px 15px rgba(0, 0, 0, 0.4);
    }

#ratingCard {
    background: var(--sp-text-secondary);
}
}

/* Reset */
*,
*::before,
*::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

.sp-reply-attachment-preview {
    display: flex;
    flex-direction: column;
    font-size: 13px;
}

.sp-reply-attachment-preview img {
    width: auto;
    max-height: 250px;
    border: 1px solid var(--sp-border);
    border-radius: 5px;
    max-width: 500px;
}

button#submitRatingBtn {
    background: var(--sp-primary);
    padding: 10px 15px;
    border-radius: 5px;
    border: 0px solid var(--sp-text-secondary);
    cursor: pointer;
    color: var(--sp-primary-light);
}

button#submitRatingBtn:hover {
    background: var(--sp-primary-hover);
    color: var(--sp-bg-input);
}

.portal-header-inner {
    max-width: 1555px;
    width: 90%;
    margin: 0 auto;
    padding: 0;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.ql-snow.ql-toolbar button:hover,
.ql-snow .ql-toolbar button:hover,
.ql-snow.ql-toolbar button:focus,
.ql-snow .ql-toolbar button:focus,
.ql-snow.ql-toolbar button.ql-active,
.ql-snow .ql-toolbar button.ql-active,
.ql-snow.ql-toolbar .ql-picker-label:hover,
.ql-snow .ql-toolbar .ql-picker-label:hover,
.ql-snow.ql-toolbar .ql-picker-label.ql-active,
.ql-snow .ql-toolbar .ql-picker-label.ql-active,
.ql-snow.ql-toolbar .ql-picker-item:hover,
.ql-snow .ql-toolbar .ql-picker-item:hover,
.ql-snow.ql-toolbar .ql-picker-item.ql-selected,
.ql-snow .ql-toolbar .ql-picker-item.ql-selected {
    color: #06c;
    background: var(--sp-border) !important;
    border-radius: 6px !important;
}

.sp-kb-article-body table {
    width: 100%;
    text-align: center;
    margin-bottom: 15px;
}

.sp-kb-article-body table th:first-child,
.sp-kb-article-body table td:first-child {
    text-align: left;
}

body {
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;
    background: var(--sp-bg);
    color: var(--sp-text);
    line-height: 1.6;
    min-height: 100vh;
    overflow-y: scroll;
}

a {
    color: var(--sp-primary);
    text-decoration: none;
}

a:hover {
    text-decoration: none;
}

/* ============================================================================
   Layout
   ============================================================================ */

.sp-wrapper {
    display: flex;
    flex-direction: column;
    min-height: 100vh;
}

.sp-header {
    background: var(--sp-bg-card);
    border-bottom: 1px solid var(--sp-border);
    padding: 16px 24px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    position: sticky;
    top: 0;
    z-index: 10;
    box-shadow: var(--sp-shadow);
    flex-wrap: wrap;
}

/* Hamburger toggle — hidden on desktop */
.sp-menu-toggle {
    display: none;
    background: none;
    border: 1px solid var(--sp-border);
    border-radius: var(--sp-radius-sm);
    padding: 6px 10px;
    font-size: 16px;
    color: var(--sp-text-secondary);
    cursor: pointer;
    line-height: 1;
}

.sp-menu-toggle:hover {
    background: var(--sp-primary-light);
    color: var(--sp-primary);
}

.sp-header-brand {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-left: -5px;
    text-decoration: none;
    color: inherit;
}

.sp-header-brand:hover {
    text-decoration: none;
}

.sp-header-brand img {
    height: 32px;
    width: auto;
    filter: brightness(0.2) invert(0);
}

.sp-header-brand h1 {
    font-size: 18px;
    font-weight: 600;
    color: var(--sp-text);
}

.sp-header-brand h1 span {
    color: var(--sp-primary);
}

.sp-header-nav {
    display: flex;
    align-items: center;
    gap: 16px;
}

.agent-welcome {
    text-align: left;
    max-width: 440px;
    margin: 0px auto;
    background: var(--sp-primary-light);
    border: 1px solid var(--sp-primary);
    border-radius: var(--sp-radius-lg);
    padding: 20px 24px;
    margin-bottom: -20px;
}

.sp-header-nav span {
    display: contents;
}

.sp-header-nav a {
    font-size: 14px;
    color: var(--sp-text-secondary);
    transition: color var(--sp-transition);
}

.sp-header-nav a:hover {
    color: var(--sp-primary);
    text-decoration: none;
}

.sp-header-nav a.sp-nav-active {
    color: var(--sp-primary);
    font-weight: 600;
    position: relative;
}

.sp-header-nav a.sp-nav-active::after {
    content: '';
    position: absolute;
    left: 0;
    right: 0;
    bottom: -6px;
    height: 2px;
    background: var(--sp-primary);
    border-radius: 1px;
}

.sp-nav-agent-link {
    opacity: 0.65;
    font-size: 13px !important;
    background: var(--sp-info);
    padding: 5px 13px;
    border-radius: 5px;
    border: 1px solid var(--sp-border-focus);
    color: #FFF !important;
}

.sp-nav-agent-link:hover {
    opacity: 1;
}

.sp-main {
    flex: 1;
    padding: 32px 24px;
    max-width: 1600px;
    margin: 0 auto;
    width: 90%;
}

.sp-main.sp-main-wide {
    max-width: 1600px;
}

.sp-footer {
    padding: 24px;
    text-align: center;
    color: var(--sp-text-muted);
    font-size: 13px;
    border-top: 1px solid var(--sp-border);
}

/* ============================================================================
   Cards
   ============================================================================ */

.sp-card {
    background: var(--sp-bg-card);
    border: 1px solid var(--sp-border);
    border-radius: var(--sp-radius-lg);
    box-shadow: var(--sp-shadow);
    overflow: hidden;
}

.sp-card-header {
    padding: 20px 24px;
    border-bottom: 1px solid var(--sp-border);
}

.sp-card-header h2 {
    font-size: 18px;
    font-weight: 600;
    margin-bottom: 4px;
}

.sp-card-header p {
    font-size: 14px;
    color: var(--sp-text-secondary);
}

.sp-card-body {
    padding: 24px;
}

.sp-card-footer {
    padding: 16px 24px;
    border-top: 1px solid var(--sp-border);
    background: var(--sp-bg);
}

/* ============================================================================
   Forms
   ============================================================================ */

.sp-form-group {
    margin-bottom: 20px;
}

.sp-form-group label {
    display: block;
    font-size: 13px;
    font-weight: 600;
    color: var(--sp-text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.025em;
    margin-bottom: 6px;
}

.sp-form-group label .sp-required {
    color: var(--sp-danger);
    margin-right: auto;
    margin-left: 4px;
}

.sp-form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}

.sp-input,
.sp-select,
.sp-textarea {
    width: 100%;
    padding: 10px 14px;
    border: 2px solid var(--sp-border);
    border-radius: var(--sp-radius-sm);
    background: var(--sp-bg-input);
    color: var(--sp-text);
    font-size: 14px;
    font-family: inherit;
    transition: border-color var(--sp-transition), box-shadow var(--sp-transition);
}

.sp-input:focus,
.sp-select:focus,
.sp-textarea:focus {
    outline: none;
    border-color: var(--sp-border-focus);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.15);
}

.sp-input::placeholder,
.sp-textarea::placeholder {
    color: var(--sp-text-muted);
}

.sp-textarea {
    min-height: 120px;
    resize: vertical;
}

/* Custom Category Dropdown */
.sp-custom-select {
    position: relative;
}

.sp-custom-select select.sp-select {
    display: none;
}

.sp-custom-select-trigger {
    width: 100%;
    padding: 10px 14px;
    border: 2px solid var(--sp-border);
    border-radius: var(--sp-radius-sm);
    background: var(--sp-bg-input);
    color: var(--sp-text);
    font-size: 14px;
    font-family: inherit;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    transition: border-color var(--sp-transition), box-shadow var(--sp-transition);
    user-select: none;
}

.sp-custom-select-trigger:hover {
    border-color: var(--sp-text-muted);
}

.sp-custom-select.open .sp-custom-select-trigger,
.sp-custom-select-trigger:focus {
    outline: none;
    border-color: var(--sp-border-focus);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.15);
}

.sp-custom-select-trigger .sp-trigger-text {
    flex: 1;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sp-custom-select-trigger .sp-trigger-text.placeholder {
    color: var(--sp-text-muted);
}

.sp-custom-select-trigger .sp-trigger-arrow {
    flex-shrink: 0;
    width: 18px;
    height: 18px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--sp-text-muted);
    transition: transform 0.2s ease;
}

.sp-custom-select.open .sp-trigger-arrow {
    transform: rotate(180deg);
}

.sp-custom-select-dropdown {
    position: absolute;
    top: calc(100% + 4px);
    left: 0;
    right: 0;
    background: var(--sp-bg-card);
    border: 2px solid var(--sp-border-focus);
    border-radius: var(--sp-radius);
    box-shadow: var(--sp-shadow-lg);
    z-index: 100;
    max-height: 320px;
    overflow-y: auto;
    display: none;
    animation: spDropdownFadeIn 0.15s ease;
}

.sp-custom-select.open .sp-custom-select-dropdown {
    display: block;
}

@keyframes spDropdownFadeIn {
    from {
        opacity: 0;
        transform: translateY(-4px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.sp-custom-select-dropdown::-webkit-scrollbar {
    width: 6px;
}

.sp-custom-select-dropdown::-webkit-scrollbar-track {
    background: transparent;
}

.sp-custom-select-dropdown::-webkit-scrollbar-thumb {
    background: var(--sp-border);
    border-radius: 3px;
}

.sp-custom-select-group-label {
    padding: 10px 14px;
    font-size: 13px;
    font-weight: 600;
    color: var(--sp-text-secondary);
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 8px;
    user-select: none;
    transition: background 0.1s ease, color 0.1s ease;
}

.sp-custom-select-group-label:hover {
    background: var(--sp-primary-light);
    color: var(--sp-text);
}

.sp-custom-select-group-label:not(:first-child) {
    border-top: 1px solid var(--sp-border);
}

.sp-custom-select-group-label .sp-group-chevron {
    width: 16px;
    height: 16px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 10px;
    color: var(--sp-text-muted);
    transition: transform 0.2s ease;
    flex-shrink: 0;
}

.sp-custom-select-group-label.expanded .sp-group-chevron {
    transform: rotate(90deg);
}

.sp-custom-select-group-label .sp-group-name {
    flex: 1;
}

.sp-custom-select-group-label .sp-group-count {
    font-size: 11px;
    font-weight: 500;
    color: var(--sp-text-muted);
    background: var(--sp-border);
    border-radius: 10px;
    padding: 1px 7px;
    line-height: 1.4;
}

.sp-custom-select-group-items {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.25s ease;
}

.sp-custom-select-group-items.expanded {
    max-height: 500px;
}

.sp-custom-select-option {
    padding: 9px 14px 9px 32px;
    font-size: 14px;
    color: var(--sp-text);
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 10px;
    transition: background 0.1s ease;
}

.sp-custom-select-option:hover,
.sp-custom-select-option.focused {
    background: var(--sp-primary-light);
}

.sp-custom-select-option.selected {
    color: var(--sp-primary);
    font-weight: 600;
}

.sp-custom-select-option .sp-option-icon {
    width: 18px;
    text-align: center;
    color: var(--sp-text-muted);
    font-size: 13px;
    flex-shrink: 0;
}

.sp-custom-select-option.selected .sp-option-icon {
    color: var(--sp-primary);
}

.sp-custom-select-option:last-child {
    border-radius: 0 0 calc(var(--sp-radius) - 2px) calc(var(--sp-radius) - 2px);
}

/* Severity color dots */
.sp-severity-dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    flex-shrink: 0;
    display: inline-block;
}

.sp-severity-dot.severity-low {
    background: #22c55e;
}

.sp-severity-dot.severity-medium {
    background: #f59e0b;
}

.sp-severity-dot.severity-high {
    background: #f97316;
}

.sp-severity-dot.severity-critical {
    background: #ef4444;
}

.sp-custom-select-option .sp-severity-desc {
    font-size: 12px;
    color: var(--sp-text-muted);
    margin-left: auto;
    flex-shrink: 0;
}

/* Quill Rich Text Editor — portal styling */
#descriptionEditor {
    min-height: 120px;
    background: var(--sp-bg-input);
    color: var(--sp-text);
    font-size: 14px;
    border: 2px solid var(--sp-border);
    border-radius: 0 0 var(--sp-radius-sm) var(--sp-radius-sm);
}

#descriptionEditor .ql-editor {
    min-height: 120px;
}

#descriptionEditor .ql-editor.ql-blank::before {
    color: var(--sp-text-muted);
    font-style: italic;
}

#descriptionEditor+.ql-toolbar,
.sp-form-group .ql-toolbar.ql-snow {
    border: 2px solid var(--sp-border);
    border-bottom: 1px solid var(--sp-border);
    border-radius: var(--sp-radius-sm) var(--sp-radius-sm) 0 0;
    background: var(--sp-bg-input);
}

.sp-form-group .ql-container.ql-snow {
    border: 2px solid var(--sp-border);
    border-top: none;
    border-radius: 0 0 var(--sp-radius-sm) var(--sp-radius-sm);
}

.sp-form-group .ql-container.ql-snow:focus-within {
    border-color: var(--sp-border-focus);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.15);
}

.sp-form-group .ql-toolbar .ql-stroke {
    stroke: var(--sp-text-secondary, #6b7280);
}

.sp-form-group .ql-toolbar .ql-fill {
    fill: var(--sp-text-secondary, #6b7280);
}

.sp-form-group .ql-toolbar button:hover .ql-stroke {
    stroke: var(--sp-primary);
}

.sp-form-group .ql-toolbar button:hover .ql-fill {
    fill: var(--sp-primary);
}

.sp-form-group .ql-toolbar button.ql-active .ql-stroke {
    stroke: var(--sp-primary);
}

.sp-form-group .ql-toolbar button.ql-active .ql-fill {
    fill: var(--sp-primary);
}

@media (prefers-color-scheme: dark) {

    .sp-header-brand img {
        filter: brightness(0.2) invert(1);
    }

    .sp-form-group .ql-toolbar.ql-snow,
    .sp-form-group .ql-container.ql-snow {
        border-color: var(--sp-border);
    }

    div#replyEditor,
    .ql-editor,
    .ql-editor::before {
        background: unset !important;
        color: #FFF !important;
    }

    .sp-form-group .ql-snow .ql-picker-label {
        color: var(--sp-text-secondary);
    }

    .sp-form-group .ql-snow .ql-tooltip {
        background: var(--sp-bg-card);
        color: var(--sp-text);
        border-color: var(--sp-border);
        box-shadow: var(--sp-shadow-md);
    }

    .sp-form-group .ql-snow .ql-tooltip input[type="text"] {
        background: var(--sp-bg-input);
        color: var(--sp-text);
        border-color: var(--sp-border);
    }
}

.sp-input-error {
    border-color: var(--sp-danger) !important;
}

.sp-error-text {
    color: var(--sp-danger);
    font-size: 12px;
    margin-top: 4px;
}

/* User info summary (collapsed state for signed-in users) */
.sp-user-summary {
    display: flex;
    align-items: center;
    justify-content: space-between;
    background: var(--sp-primary-light);
    border: 1px solid #bfdbfe;
    border-radius: var(--sp-radius-sm);
    padding: 12px 16px;
    margin-bottom: 16px;
}

.sp-user-summary-details {
    display: flex;
    align-items: center;
    gap: 12px;
    min-width: 0;
}

.sp-user-summary-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: var(--sp-primary);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    font-weight: 600;
    flex-shrink: 0;
}

.sp-user-summary-text {
    display: flex;
    flex-direction: column;
    min-width: 0;
}

.sp-user-summary-name {
    font-size: 14px;
    font-weight: 600;
    color: var(--sp-text);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.sp-user-summary-email {
    font-size: 12px;
    color: var(--sp-text-secondary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.sp-user-summary-edit {
    background: none;
    border: 1px solid var(--sp-primary);
    border-radius: var(--sp-radius-sm);
    color: var(--sp-primary);
    font-size: 13px;
    padding: 5px 12px;
    cursor: pointer;
    white-space: nowrap;
    transition: background var(--sp-transition), color var(--sp-transition);
}

.sp-user-summary-edit:hover {
    background: var(--sp-primary);
    color: #fff;
}

/* File upload */
.sp-file-upload {
    border: 2px dashed var(--sp-border);
    border-radius: var(--sp-radius-sm);
    padding: 20px;
    text-align: center;
    cursor: pointer;
    transition: border-color var(--sp-transition), background var(--sp-transition);
}

.sp-file-upload:hover,
.sp-file-upload.drag-over {
    border-color: var(--sp-primary);
    background: var(--sp-primary-light);
}

.sp-file-upload.drag-over {
    border-style: solid;
}

.sp-file-upload i {
    font-size: 24px;
    color: var(--sp-text-muted);
    margin-bottom: 8px;
}

.sp-file-upload p {
    font-size: 13px;
    color: var(--sp-text-secondary);
}

.sp-file-upload input[type="file"] {
    display: none;
}

.sp-file-list {
    margin-top: 12px;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.sp-file-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 8px 12px;
    background: var(--sp-bg);
    border-radius: var(--sp-radius-sm);
    font-size: 13px;
}

.sp-file-item button {
    background: none;
    border: none;
    color: var(--sp-danger);
    cursor: pointer;
    padding: 4px;
}

/* ============================================================================
   Buttons
   ============================================================================ */

.sp-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 10px 20px;
    border: none;
    border-radius: var(--sp-radius-sm);
    font-size: 14px;
    font-weight: 600;
    font-family: inherit;
    cursor: pointer;
    transition: all var(--sp-transition);
    text-decoration: none;
}

.sp-btn:hover {
    text-decoration: none;
}

.sp-btn-primary {
    background: var(--sp-primary);
    color: #ffffff;
}

.sp-btn-primary:hover {
    background: var(--sp-primary-hover);
}

.sp-btn-secondary {
    background: transparent;
    color: var(--sp-text-secondary);
    border: 2px solid var(--sp-border);
}

.sp-btn-secondary:hover {
    border-color: var(--sp-text-secondary);
    color: var(--sp-text);
}

.sp-btn-sm {
    padding: 6px 14px;
    font-size: 13px;
}

.sp-btn-block {
    width: 100%;
}

.sp-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.sp-btn .sp-spinner {
    width: 16px;
    height: 16px;
    border: 2px solid rgba(255, 255, 255, 0.3);
    border-top-color: #ffffff;
    border-radius: 50%;
    animation: sp-spin 0.6s linear infinite;
}

@keyframes sp-spin {
    to {
        transform: rotate(360deg);
    }
}

/* ============================================================================
   Status Badges
   ============================================================================ */

.sp-badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 10px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 600;
    white-space: nowrap;
}

.sp-badge-new {
    background: var(--sp-info-light);
    color: var(--sp-info);
}

.sp-badge-acknowledged {
    background: #ede9fe;
    color: #7c3aed;
}

.sp-badge-assigned {
    background: #e0e7ff;
    color: #4f46e5;
}

.sp-badge-inprogress {
    background: var(--sp-warning-light);
    color: var(--sp-warning);
}

.sp-badge-resolved {
    background: var(--sp-success-light);
    color: var(--sp-success);
}

.sp-badge-closed {
    background: var(--sp-bg);
    color: var(--sp-text-muted);
    border: 1px solid var(--sp-border);
}

.sp-badge-waitingparts {
    background: #fff7ed;
    color: #c2410c;
}

.sp-badge-awaitingcustomer {
    background: #fff7ed;
    color: #c2410c;
}

.sp-badge-severity-critical {
    background: var(--sp-danger-light);
    color: var(--sp-danger);
}

.sp-badge-severity-high {
    background: #fff7ed;
    color: #c2410c;
}

.sp-badge-severity-medium {
    background: var(--sp-warning-light);
    color: var(--sp-warning);
}

.sp-badge-severity-low {
    background: var(--sp-info-light);
    color: var(--sp-info);
}

/* ============================================================================
   Greeting + Role Pill
   ============================================================================ */

.sp-greeting {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 12px;
    margin-bottom: 25px;
}

.sp-greeting-text {
    font-size: 27px;
    font-weight: 600;
    color: var(--sp-text);
    line-height: 1.3;
}

.sp-greeting-wave {
    display: inline-block;
    transform-origin: 70% 70%;
    animation: sp-wave 2.4s ease-in-out 1;
}

@keyframes sp-wave {
    0%   { transform: rotate(0deg); }
    15%  { transform: rotate(14deg); }
    30%  { transform: rotate(-8deg); }
    45%  { transform: rotate(14deg); }
    60%  { transform: rotate(-4deg); }
    75%  { transform: rotate(10deg); }
    100% { transform: rotate(0deg); }
}

@media (prefers-reduced-motion: reduce) {
    .sp-greeting-wave { animation: none; }
}

.sp-role-pill {
    display: inline-flex;
    align-items: center;
    padding: 4px 12px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 600;
    line-height: 1.4;
    white-space: nowrap;
    letter-spacing: 0.02em;
}

.sp-role-pill-customer {
    background: var(--sp-info-light);
    color: var(--sp-info);
}

.sp-role-pill-agent {
    background: var(--sp-success-light);
    color: var(--sp-success);
}

/* ============================================================================
   Alerts / Toasts
   ============================================================================ */

.sp-alert {
    padding: 14px 18px;
    border-radius: var(--sp-radius-sm);
    font-size: 14px;
    margin-bottom: 20px;
    display: flex;
    align-items: flex-start;
    gap: 10px;
}

.sp-alert i {
    margin-top: 2px;
}

.sp-alert-success {
    background: var(--sp-success-light);
    color: var(--sp-success);
    border: 1px solid var(--sp-success);
}

.sp-alert-error {
    background: var(--sp-danger-light);
    color: var(--sp-text);
    border: 1px solid var(--sp-danger);
}

.sp-alert-warning {
    background: #fef3c7;
    color: #92400e;
    border: 1px solid #f59e0b;
}

.sp-alert-info {
    background: var(--sp-info-light);
    color: var(--sp-info);
    border: 1px solid var(--sp-info);
}

/* ============================================================================
   Ticket Detail
   ============================================================================ */

.sp-ticket-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 24px;
}

.sp-ticket-header h2 {
    font-size: 20px;
    font-weight: 600;
    flex: 1;
}

.sp-ticket-meta {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
    gap: 16px;
    padding: 16px;
    background: var(--sp-bg);
    border-radius: var(--sp-radius-sm);
    margin-bottom: 24px;
}

.sp-ticket-meta-item label {
    display: block;
    font-size: 11px;
    font-weight: 600;
    color: var(--sp-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: 4px;
}

.sp-ticket-meta-item span {
    font-size: 14px;
    color: var(--sp-text-muted);
}

/* Description */
.sp-ticket-description {
    margin-bottom: 24px;
}

.sp-ticket-description h3 {
    font-size: 14px;
    font-weight: 600;
    color: var(--sp-text-secondary);
    margin-bottom: 8px;
}

.sp-ticket-description .sp-description-content {
    font-size: 14px;
    line-height: 1.7;
    color: var(--sp-text);
}

/* ============================================================================
   Reply Thread
   ============================================================================ */

.sp-replies-section h3 {
    font-size: 14px;
    font-weight: 600;
    color: var(--sp-text-secondary);
    margin-bottom: 16px;
    padding-bottom: 8px;
    border-bottom: 1px solid var(--sp-border);
}

.sp-reply {
    display: flex;
    gap: 12px;
    padding: 16px 0;
    border-bottom: 1px solid var(--sp-border);
}

.sp-reply:last-child {
    border-bottom: none;
}

.sp-reply-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    font-weight: 600;
    color: #ffffff;
    flex-shrink: 0;
}

.sp-reply-staff .sp-reply-avatar {
    background: var(--sp-primary);
}

.sp-reply-customer .sp-reply-avatar {
    background: #6b7280;
}

.sp-reply-content {
    flex: 1;
    min-width: 0;
}

.sp-reply-header {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 6px;
}

.sp-reply-author {
    font-size: 14px;
    font-weight: 600;
    color: var(--sp-text);
}

.sp-reply-badge {
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    padding: 1px 6px;
    border-radius: 4px;
}

.sp-reply-staff .sp-reply-badge {
    background: var(--sp-primary-light);
    color: var(--sp-primary);
}

.sp-reply-time {
    font-size: 12px;
    color: var(--sp-text-muted);
}

.sp-reply-body {
    font-size: 14px;
    line-height: 1.6;
    color: var(--sp-text);
}

.sp-reply-attachments {
    margin-top: 8px;
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.sp-reply-attachments a {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 10px;
    background: var(--sp-bg);
    border-radius: var(--sp-radius-sm);
    font-size: 12px;
    color: var(--sp-primary);
}

/* Reply form */
.sp-reply-form {
    margin-top: 20px;
    padding-top: 20px;
    border-top: 1px solid var(--sp-border);
}

.sp-reply-form h4 {
    font-size: 14px;
    font-weight: 600;
    margin-bottom: 12px;
}

/* ============================================================================
   Ticket List (Dashboard)
   ============================================================================ */

.sp-ticket-list {
    display: flex;
    flex-direction: column;
}

.sp-ticket-item {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 16px 20px;
    border-bottom: 1px solid var(--sp-border);
    cursor: pointer;
    transition: background var(--sp-transition);
}

.sp-ticket-item:hover {
    background: var(--sp-bg);
}

.sp-ticket-item:last-child {
    border-bottom: none;
}

.sp-ticket-item-main {
    flex: 1;
    min-width: 0;
}

.sp-ticket-item-id {
    font-size: 12px;
    font-weight: 600;
    color: var(--sp-primary);
    margin-bottom: 2px;
}

.sp-ticket-item-subject {
    font-size: 14px;
    font-weight: 500;
    color: var(--sp-text);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.sp-ticket-item-meta {
    font-size: 12px;
    color: var(--sp-text-muted);
    margin-top: 4px;
}

.sp-ticket-item-right {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 6px;
    flex-shrink: 0;
}

.sp-ticket-item-date {
    font-size: 12px;
    color: var(--sp-text-muted);
}

/* Empty state */
.sp-empty-state {
    text-align: center;
    padding: 48px 24px;
    color: var(--sp-text-muted);
}

.sp-empty-state a {
    height: 40px;
}

.sp-empty-state a i {
    font-size: 19px;
    align-self: baseline;
}

.sp-empty-state i {
    font-size: 48px;
    margin-bottom: 16px;
    opacity: 0.5;
}

.sp-empty-state h3 {
    font-size: 16px;
    font-weight: 600;
    color: var(--sp-text-secondary);
    margin-bottom: 8px;
}

.sp-empty-state p {
    font-size: 14px;
}

/* ============================================================================
   Tabs / Filters
   ============================================================================ */

.sp-tabs {
    display: flex;
    gap: 0;
    border-bottom: 2px solid var(--sp-border);
    margin-bottom: 20px;
}

.sp-tab {
    padding: 10px 20px;
    font-size: 14px;
    font-weight: 500;
    color: var(--sp-text-muted);
    cursor: pointer;
    border-bottom: 2px solid transparent;
    margin-bottom: -2px;
    transition: all var(--sp-transition);
    background: none;
    border-top: none;
    border-left: none;
    border-right: none;
    font-family: inherit;
}

.sp-tab:hover {
    color: var(--sp-text);
}

.sp-tab.active {
    color: var(--sp-primary);
    border-bottom-color: var(--sp-primary);
    font-weight: 600;
}

/* ============================================================================
   Divider
   ============================================================================ */

.sp-divider {
    display: flex;
    align-items: center;
    margin: 24px 0;
    color: var(--sp-text-muted);
    font-size: 13px;
}

.sp-divider::before,
.sp-divider::after {
    content: '';
    flex: 1;
    height: 1px;
    background: var(--sp-border);
}

.sp-divider::before {
    margin-right: 16px;
}

.sp-divider::after {
    margin-left: 16px;
}

/* ============================================================================
   Loading & Spinner
   ============================================================================ */

.sp-loading {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 48px;
    gap: 16px;
}

.sp-loading-spinner {
    width: 32px;
    height: 32px;
    border: 3px solid var(--sp-border);
    border-top-color: var(--sp-primary);
    border-radius: 50%;
    animation: sp-spin 0.6s linear infinite;
}

/* ============================================================================
   Timeline
   ============================================================================ */

.sp-timeline {
    margin-top: 24px;
}

.sp-timeline h3 {
    font-size: 14px;
    font-weight: 600;
    color: var(--sp-text-secondary);
    margin-bottom: 16px;
}

.sp-timeline-item {
    display: flex;
    gap: 12px;
    padding-bottom: 16px;
    position: relative;
}

.sp-timeline-item:not(:last-child)::before {
    content: '';
    position: absolute;
    left: 11px;
    top: 24px;
    bottom: 0;
    width: 2px;
    background: var(--sp-border);
}

.sp-timeline-dot {
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: var(--sp-primary-light);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.sp-timeline-dot i {
    font-size: 10px;
    color: var(--sp-primary);
}

.sp-timeline-content {
    flex: 1;
}

.sp-timeline-label {
    font-size: 13px;
    font-weight: 500;
    color: var(--sp-text);
}

.sp-timeline-date {
    font-size: 12px;
    color: var(--sp-text-muted);
}

/* ============================================================================
   Attachments Display
   ============================================================================ */

.sp-attachments {
    margin-top: 16px;
}

.sp-attachments h4 {
    font-size: 13px;
    font-weight: 600;
    color: var(--sp-text-secondary);
    margin-bottom: 8px;
}

.sp-attachment-item {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 12px;
    background: var(--sp-bg);
    border: 1px solid var(--sp-border);
    border-radius: var(--sp-radius-sm);
    font-size: 13px;
    color: var(--sp-primary);
    margin-right: 8px;
    margin-bottom: 8px;
}

.sp-attachment-item i {
    color: var(--sp-text-muted);
}

/* ── Attachment Grid (thumbnails + file cards) ────────────────────────────── */

.sp-att-grid {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 12px;
}

/* Image thumbnail */
.sp-att-thumb {
    display: flex;
    flex-direction: column;
    cursor: pointer;
    max-width: 220px;
}

.sp-att-thumb img {
    width: 100%;
    max-height: 160px;
    object-fit: cover;
    border-radius: 8px;
    border: 1px solid var(--sp-border);
    transition: opacity 0.15s;
}

.sp-att-thumb:hover img {
    opacity: 0.85;
}

.sp-att-name {
    font-size: 12px;
    color: var(--sp-text-secondary);
    margin-top: 4px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

/* File card */
.sp-att-card {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 14px;
    background: var(--sp-bg);
    border: 1px solid var(--sp-border);
    border-radius: 8px;
    text-decoration: none;
    color: var(--sp-text);
    min-width: 200px;
    max-width: 280px;
    transition: border-color 0.15s, box-shadow 0.15s;
}

.sp-att-card:hover {
    border-color: var(--sp-primary);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
}

.sp-att-icon {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: 8px;
    flex-shrink: 0;
    color: #fff;
    font-size: 16px;
}

.sp-att-info {
    display: flex;
    flex-direction: column;
    flex: 1;
    min-width: 0;
}

.sp-att-filename {
    font-size: 13px;
    font-weight: 500;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sp-att-size {
    font-size: 11px;
    color: var(--sp-text-muted);
    margin-top: 1px;
}

.sp-att-dl {
    color: var(--sp-text-muted);
    font-size: 13px;
    flex-shrink: 0;
    transition: color 0.15s;
}

.sp-att-card:hover .sp-att-dl {
    color: var(--sp-primary);
}

/* ============================================================================
   Confirmation / Success Screen
   ============================================================================ */

.sp-success-screen {
    text-align: center;
    padding: 40px 24px;
}

.sp-success-screen .sp-success-icon {
    width: 64px;
    height: 64px;
    border-radius: 50%;
    background: var(--sp-success-light);
    color: var(--sp-success);
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
    font-size: 28px;
}

.sp-success-screen h2 {
    font-size: 20px;
    font-weight: 600;
    margin-bottom: 8px;
}

.sp-success-screen .sp-ticket-id-display {
    font-size: 24px;
    font-weight: 700;
    color: var(--sp-primary);
    margin: 16px 0;
    font-family: 'SF Mono', 'Fira Code', monospace, monospace;
}

.sp-success-screen p {
    color: var(--sp-text-secondary);
    font-size: 14px;
    max-width: 400px;
    margin: 0 auto 24px;
}

/* ============================================================================
   Landing Page — Two-Column Layout
   ============================================================================ */

.sp-main.sp-main-landing {
    max-width: 1600px;
}

.sp-guidance-banner {
    background: var(--sp-primary-light);
    border: 1px solid var(--sp-primary);
    border-radius: var(--sp-radius-lg);
    padding: 20px 24px;
    margin-bottom: 28px;
}

.sp-guidance-content h2 {
    font-size: 18px;
    font-weight: 600;
    color: var(--sp-primary);
    margin-bottom: 6px;
}

.sp-guidance-content h2 i {
    margin-right: 6px;
}

.sp-guidance-content p {
    font-size: 14px;
    line-height: 1.6;
    color: var(--sp-text-secondary);
}

.sp-landing-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 24px;
    align-items: start;
}

.sp-landing-col {
    min-width: 0;
}

/* ============================================================================
   Knowledge Base — Portal Styles
   ============================================================================ */

.sp-kb-search {
    margin-bottom: 16px;
}

.sp-kb-search-input-wrap {
    position: relative;
}

.sp-kb-search-input-wrap i {
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--sp-text-muted);
    font-size: 14px;
    pointer-events: none;
}

.sp-kb-search-input-wrap .sp-input {
    padding-left: 36px;
}

/* Category pills */
.sp-kb-categories {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 16px;
}

.sp-kb-category-pill {
    display: inline-flex;
    align-items: center;
    padding: 5px 14px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    border: 1px solid var(--sp-border);
    background: var(--sp-bg);
    color: var(--sp-text-secondary);
    cursor: pointer;
    transition: all var(--sp-transition);
}

.sp-kb-category-pill:hover {
    border-color: var(--sp-primary);
    color: var(--sp-primary);
}

.sp-kb-category-pill.active {
    background: var(--sp-primary);
    color: #ffffff;
    border-color: var(--sp-primary);
}

/* Articles list */
.sp-kb-articles {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.sp-kb-article-card {
    padding: 14px 16px;
    border: 1px solid var(--sp-border);
    border-radius: var(--sp-radius);
    cursor: pointer;
    transition: all var(--sp-transition);
    background: var(--sp-bg);
}

.sp-kb-article-card:hover {
    border-color: var(--sp-primary);
    box-shadow: var(--sp-shadow);
}

.sp-kb-article-card h4 {
    font-size: 14px;
    font-weight: 600;
    color: var(--sp-text);
    margin-bottom: 4px;
}

.sp-kb-article-card .sp-kb-article-desc {
    font-size: 13px;
    color: var(--sp-text-secondary);
    line-height: 1.5;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.sp-kb-article-card .sp-kb-article-meta {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-top: 8px;
    font-size: 12px;
    color: var(--sp-text-muted);
}

.sp-kb-article-card .sp-kb-article-category {
    display: inline-flex;
    align-items: center;
    padding: 2px 8px;
    border-radius: 10px;
    font-size: 11px;
    font-weight: 600;
    background: var(--sp-primary-light);
    color: var(--sp-primary);
}

/* No results */
.sp-kb-no-results {
    text-align: center;
    padding: 32px 16px;
    color: var(--sp-text-muted);
}

.sp-kb-no-results i {
    font-size: 32px;
    margin-bottom: 12px;
    opacity: 0.5;
}

.sp-kb-no-results p {
    font-size: 14px;
}

/* ============================================================================
   Responsive
   ============================================================================ */

@media (max-width: 900px) {
    .sp-landing-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 640px) {
    .sp-main {
        padding: 20px 16px;
    }

    .sp-card-body {
        padding: 16px;
    }

    .sp-form-row {
        grid-template-columns: 1fr;
        gap: 0px;
    }

    .sp-ticket-header {
        flex-direction: column;
    }

    .sp-ticket-meta {
        grid-template-columns: 1fr 1fr;
    }

    .sp-header {
        padding: 12px 16px;
    }

    .sp-menu-toggle {
        display: block;
    }

    .sp-header-nav {
        display: none;
        width: 100%;
        flex-direction: column;
        gap: 0;
        padding-top: 12px;
        margin-top: 12px;
        border-top: 1px solid var(--sp-border);
    }

    .sp-header-nav.open {
        display: flex;
    }

    .sp-header-nav a {
        font-size: 14px;
        padding: 10px 0;
        border-bottom: 1px solid var(--sp-border);
        width: 100%;
        text-align: center;
    }

    .sp-header-nav a:last-child {
        border-bottom: none;
    }

    .sp-header-nav a.sp-nav-active::after {
        display: none;
    }

    .sp-ticket-item {
        flex-direction: column;
        align-items: flex-start;
        gap: 8px;
    }

    .sp-ticket-item-right {
        flex-direction: row;
        align-items: center;
        width: 100%;
        justify-content: space-between;
    }

    .sp-guidance-banner {
        padding: 16px;
    }
}

/* Honeypot — hidden from humans, visible to bots */
.sp-hp {
    position: absolute;
    left: -9999px;
}

/* reCAPTCHA v3 — hide floating badge (attribution text in form footer instead) */
.grecaptcha-badge {
    visibility: hidden;
}

.sp-kb-article-page {
    max-width: 1200px !important;
}

/* =============================================
   Dashboard — Controls, Table, Search, Pagination
   ============================================= */

.sp-dashboard-controls-bar {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 12px;
    margin-bottom: 16px;
}

.sp-controls-right {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.sp-search-box {
    position: relative;
    display: flex;
    align-items: center;
}

.sp-search-box i {
    position: absolute;
    left: 10px;
    color: var(--sp-text-muted, #94a3b8);
    font-size: 0.8rem;
    pointer-events: none;
}

.sp-search-box input {
    padding: 7px 12px 7px 30px;
    border: 1px solid var(--sp-border, #e2e8f0);
    border-radius: var(--sp-radius, 8px);
    font-size: 0.85rem;
    background: var(--sp-bg, #fff);
    color: var(--sp-text, #0f172a);
    width: 200px;
    transition: border-color 0.15s;
}

.sp-search-box input:focus {
    outline: none;
    border-color: var(--sp-primary, #1e40af);
    box-shadow: 0 0 0 3px rgba(30, 64, 175, 0.08);
}

.sp-filter-row {
    display: flex;
    gap: 8px;
}

.sp-filter-select {
    padding: 6px 10px;
    border: 1px solid var(--sp-border, #e2e8f0);
    border-radius: var(--sp-radius, 8px);
    font-size: 0.8rem;
    background: var(--sp-bg, #fff);
    color: var(--sp-text, #0f172a);
    cursor: pointer;
}

.sp-view-toggle {
    display: flex;
    border: 1px solid var(--sp-border, #e2e8f0);
    border-radius: var(--sp-radius, 8px);
    overflow: hidden;
}

.sp-view-btn {
    padding: 6px 10px;
    border: none;
    background: var(--sp-bg, #fff);
    color: var(--sp-text-muted, #94a3b8);
    cursor: pointer;
    font-size: 0.85rem;
    transition: all 0.15s;
}

.sp-view-btn:not(:last-child) {
    border-right: 1px solid var(--sp-border, #e2e8f0);
}

.sp-view-btn.active {
    background: var(--sp-primary, #1e40af);
    color: #fff;
}

/* Table View */

.sp-table-wrapper {
    overflow-x: auto;
}

.sp-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.85rem;
}

.sp-table th {
    padding: 10px 14px;
    text-align: left;
    font-weight: 600;
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.03em;
    color: var(--sp-text-muted, #94a3b8);
    border-bottom: 2px solid var(--sp-border, #e2e8f0);
    white-space: nowrap;
    user-select: none;
}

.sp-sortable {
    cursor: pointer;
    transition: color 0.15s;
}

.sp-sortable:hover {
    color: var(--sp-primary, #1e40af);
}

.sp-sortable.sp-sorted {
    color: var(--sp-primary, #1e40af);
}

.sp-sortable i {
    margin-left: 4px;
    font-size: 0.7rem;
}

.sp-table-row {
    cursor: pointer;
    transition: background 0.15s;
}

.sp-table-row:hover {
    background: rgba(59, 130, 246, 0.04);
}

.sp-table-row td {
    padding: 10px 14px;
    border-bottom: 1px solid var(--sp-border, #e2e8f0);
    color: var(--sp-text, #0f172a);
}

.sp-td-id {
    font-family: monospace;
    font-weight: 600;
    color: var(--sp-primary, #1e40af) !important;
    font-size: 0.8rem;
    white-space: nowrap;
}

.sp-td-subject {
    max-width: 300px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.sp-severity-badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 4px;
    font-size: 0.7rem;
    font-weight: 600;
}

.sp-severity-critical {
    background: rgba(239, 68, 68, 0.12);
    color: #dc2626;
}

.sp-severity-high {
    background: rgba(234, 88, 12, 0.12);
    color: #ea580c;
}

.sp-severity-medium {
    background: rgba(217, 119, 6, 0.12);
    color: #d97706;
}

.sp-severity-low {
    background: rgba(5, 150, 105, 0.12);
    color: #059669;
}

/* Pagination */

.sp-pagination {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 0;
    flex-wrap: wrap;
    gap: 8px;
}

.sp-pagination-info {
    font-size: 0.8rem;
    color: var(--sp-text-muted, #94a3b8);
}

.sp-pagination-btns {
    display: flex;
    align-items: center;
    gap: 4px;
}

.sp-page-btn {
    padding: 4px 10px;
    border: 1px solid var(--sp-border, #e2e8f0);
    border-radius: 4px;
    background: var(--sp-bg, #fff);
    color: var(--sp-text, #0f172a);
    font-size: 0.8rem;
    cursor: pointer;
    transition: all 0.15s;
    min-width: 32px;
    text-align: center;
}

.sp-page-btn:hover:not(:disabled) {
    background: rgba(59, 130, 246, 0.08);
    border-color: var(--sp-primary, #1e40af);
}

.sp-page-btn.active {
    background: var(--sp-primary, #1e40af);
    color: #fff;
    border-color: var(--sp-primary, #1e40af);
}
.ql-toolbar.ql-snow {
    border-top-left-radius: 5px;
    border-top-right-radius: 5px;
}

div#replyEditor {
    border-bottom-left-radius: 5px;
    border-bottom-right-radius: 5px;
}
.sp-page-btn:disabled {
    opacity: 0.4;
    cursor: default;
}
.ql-editor.ql-blank {
    min-height: 100px;
}

.sp-page-ellipsis {
    padding: 0 4px;
    color: var(--sp-text-muted, #94a3b8);
    font-size: 0.8rem;
}

/* Responsive */
@media (max-width: 768px) {
    .sp-dashboard-controls-bar {
        flex-direction: column;
    }

    .sp-controls-right {
        width: 100%;
    }

    .sp-search-box input {
        width: 100%;
    }

    .sp-table-wrapper {
        margin: 0 -12px;
    }
}