Terms and Conditions

1. Agreement and authority

These Terms are an agreement between HQE Systems Inc., a California corporation ("HQE," "we," or "us"), and the person or organization using QaiS, QRM Workspaces, our mobile applications, and related services (the "Service"). If you use the Service for an organization ("Customer"), you represent that you may bind Customer. If you cannot agree or lack that authority, do not use the Service.

An order form or other signed agreement controls if it expressly conflicts with these Terms. Customer is responsible for its users, account administrators, and compliance with applicable law.

2. Accounts and the Service

You must provide accurate information, protect credentials, use individual accounts, and promptly report suspected unauthorized access. Customer administrators control membership, permissions, connected services, and Customer Data in their workspace. The Service is for business use and is not directed to anyone under 16.

We may improve, add, remove, or change features. Preview, beta, App Builder, and AI features may change more often and are provided for evaluation unless an order form says otherwise.

3. Plans, payment, and cancellation

Free plans are limited to the published included users. Team and Business plans are billed per purchased user, subject to the published minimum quantity. Enterprise pricing and commitments exist only in a signed order form. Prices exclude taxes, duties, and similar charges.

Paid subscriptions renew for the same billing period until canceled. Stripe processes payment information; HQE does not store full payment-card numbers. Customer authorizes recurring charges and must keep billing information current. Customer may manage or cancel a self-serve subscription through Settings → Billing or by contacting billing@qais.app. Cancellation takes effect at the end of the paid period. Fees are non-refundable except where law or a signed order form requires otherwise. Add-ons that renew separately, such as the Included Domain, renew as described in Section 10.

Account deletion does not by itself cancel an organization subscription. The workspace owner must separately cancel billing before deleting the owner account.

4. Customer Data

Customer owns Customer Data. "Customer Data" means content, records, files, messages, and personal information submitted to the Service by or for Customer. As between the parties, Customer retains all rights in Customer Data and is responsible for having the rights and notices needed to submit and instruct us to process it.

Customer grants HQE and its subprocessors a non-exclusive, worldwide license to host, copy, transmit, display, modify, and otherwise process Customer Data only as needed to provide, secure, support, improve, and comply with law for the Service. This license ends when the applicable Customer Data is deleted, except for lawful retention and backup rotation.

HQE may create and use aggregated or de-identified information that cannot reasonably identify Customer or a person to operate, secure, analyze, and improve the Service. HQE will not attempt to re-identify it except to test de-identification or as required by law.

5. HQE property and license

HQE owns the Service, including its software, source and object code, interfaces, workflows, designs, documentation, templates, models and prompts created by HQE, know-how, improvements, and all related intellectual-property rights. Customer Data is excluded.

During the subscription, HQE grants Customer a limited, non-exclusive, non-transferable right for authorized users to use the Service for Customer's internal business. Customer may not copy, resell, reverse engineer, circumvent access controls, scrape at unreasonable volume, or use the Service or its output to build or train a competing product except where law prohibits that restriction.

Feedback is voluntary. Customer grants HQE a perpetual, irrevocable, royalty-free right to use feedback without restriction or attribution, provided it does not identify Customer or disclose Customer Data.

6. AI features

AI features can be inaccurate, incomplete, or unsuitable. Users must review outputs and remain responsible for decisions, filings, communications, safety, employment, financial, medical, legal, and other consequential uses. The Service is not a substitute for professional advice.

Prompts and relevant Customer Data may be sent to AI and infrastructure providers to produce requested results. HQE does not use or license Customer Data to train general-purpose AI models unless Customer gives an explicit written or in-product opt-in. Customer must not submit information it is not authorized to disclose and should apply human review appropriate to the risk.

7. Acceptable use

Customer and users may not use the Service to break the law or another person's rights; distribute malware; harass or exploit people; send unlawful spam; bypass security or usage controls; probe systems without written permission; impersonate others; generate deceptive, infringing, or illegal material; or interfere with the Service or other customers. High-risk automated decisions require appropriate human oversight.

We may investigate, remove content, rate-limit, or suspend access when reasonably necessary to prevent harm, secure the Service, comply with law, or address a material breach. When practical, we will give notice and an opportunity to cure.

8. Privacy, confidentiality, and security

Our Privacy Policy explains personal-information practices. Each party will protect the other's non-public business, technical, and financial information with reasonable care and use it only for this relationship. Confidential information excludes information that is public without breach, independently developed, or lawfully received without a duty of confidence.

HQE maintains safeguards designed for the nature of the Service, but no system is perfectly secure. Customer is responsible for its endpoint security, permissions, exports, connected services, and lawful configuration.

9. Third-party services

Optional integrations and third-party services are governed by their own terms. Customer authorizes the exchange of data necessary to use an enabled integration. HQE is not responsible for a third party's service, acts, or changes, but remains responsible for its own obligations under these Terms.

10. Domain names (Included Domain)

What it is. Where offered, a workspace may claim one domain name to serve a website built in the Service (the "Included Domain"). One Included Domain per workspace. HQE sets the eligible extensions and excludes premium, aftermarket, or high-cost names; eligibility can change. Customer may also connect domains it already owns elsewhere; those are governed by that registrar, not this Section.

Registrar of record. HQE provides domain registration as a reseller of Name.com, Inc. ("name.com"), an ICANN-accredited registrar and the sponsoring registrar of record for every Included Domain. HQE is not accredited by ICANN and does not claim to be. Each registration is also subject to name.com's Domain Registration Agreement and policies and to the ICANN policies that apply to all registrants, including the Uniform Domain-Name Dispute-Resolution Policy (UDRP) and, where applicable, the Uniform Rapid Suspension system, the Transfer Policy, the Expired Registration Recovery Policy, and the WHOIS Accuracy Program. Where a registrar, registry, or ICANN policy conflicts with these Terms about a domain, that policy controls for the domain. ICANN publishes the Registrants' Benefits and Responsibilities and Registrant Educational Information; Customer should read both.

Ownership and agency. Customer, as identified by the contact information supplied when claiming the domain, is the registrant and owner of the Included Domain. HQE holds the domain in its reseller account and manages its DNS on Customer's behalf while it is connected to the Service. Customer authorizes HQE and name.com to act as its agent for registration, renewal, DNS, lock, and transfer settings, and to enable WHOIS privacy on its behalf.

Accurate contact data and verification. Customer must supply and keep accurate registrant contact information and must respond to registrar verification requests. ICANN requires that a new or changed registrant email be verified within 15 days; a domain with unverified or false contact data may be suspended until it is corrected. WHOIS privacy is enabled at no charge; registrant data may still be disclosed to comply with law, a court order, a UDRP or URS proceeding, or a registry or ICANN requirement, as described in our Privacy Policy.

Fees and automatic renewal. The first registration year of the Included Domain is included with the workspace at no additional charge. Beginning at the end of that first year, the Included Domain renews automatically every year for $199 (plus applicable taxes), charged to the payment method on file, until Customer cancels. A payment method is captured when the domain is claimed, and the renewal charge is billed about 30 days before the domain's registration anniversary so the registration does not lapse; HQE will send a reminder before the first renewal charge. Customer may cancel automatic renewal at any time before it is charged in Settings → Billing, from the website's Publish step, or by emailing billing@qais.app; cancellation stops future renewal charges and the domain then expires at the end of its current registration term. HQE may change the renewal price with at least 30 days' notice before the renewal it applies to. Because registries set wholesale prices, a specific extension may require a different renewal price, which HQE will disclose before charging it.

No refunds. Domain registrations and renewals are non-refundable once submitted to the registry, and a registration cannot be reversed or changed to a different name after it is placed. Where law requires a refund, it is limited to the amount HQE can recover from the registrar.

Expiration and lapse. If a renewal is cancelled, or a renewal charge fails after the retry notices Customer receives, HQE will turn off automatic renewal at the registrar and the domain will expire at the end of its term. The website then reverts to its qais.app address. After expiry a domain may pass through a registrar redemption period (which carries registrar fees) and may then be deleted and become available to anyone. HQE is not responsible for the loss of a domain caused by non-payment, cancellation, inaccurate contact data, or failed verification.

Transfers. Customer may move the Included Domain to another registrar or account. ICANN prohibits transfers for 60 days after a new registration or a registrant change; after that, a workspace administrator may request the transfer authorization code from support@qais.app, and HQE will provide it within five business days of verifying the request. Transferring the domain, or pointing its DNS away from the Service, disconnects the website from it. Renewal charges stop once the transfer completes.

Trademarks and disputes. Customer represents that it has the right to register and use the chosen name and that the name does not infringe another party's rights. Disputes over a domain are resolved under the UDRP, URS, or applicable law, and Customer is responsible for responding to them. HQE will follow decisions of a dispute provider, a court, or the registrar or registry.

Suspension and cancellation. HQE may refuse a claim, or suspend, lock, or cancel an Included Domain, to comply with law, a court order, or a registrar, registry, or ICANN policy or decision; in response to abuse (including malware, phishing, spam, infringement, or unlawful content), fraud, or a payment dispute; or for a material breach of these Terms. Where HQE ends a domain for a reason other than Customer's breach, non-payment, or a legal requirement, HQE will offer the authorization code so Customer can move the domain. Registrar abuse reports may be sent to name.com through its published abuse contact.

Service level. Domain and DNS services depend on the registrar, registries, and the DNS system; HQE provides them subject to Sections 12 and 13 and does not guarantee that a registration, renewal, transfer, or DNS change will succeed or take effect within a particular time.

11. Suspension, termination, and data

Either party may terminate as allowed by the plan or order form. HQE may suspend or terminate for material breach, nonpayment, unlawful use, a security threat, or if required by law. Customer should export needed data before termination. After termination, HQE may delete Customer Data after a reasonable transition and retention period, subject to legal obligations, backup rotation, and the Privacy Policy.

Terms concerning fees, ownership, confidentiality, disclaimers, liability, indemnity, and dispute provisions survive termination.

12. Warranties and disclaimers

HQE warrants that it will provide paid Service using commercially reasonable care. Customer's exclusive remedy for a material breach of this warranty is re-performance or termination and a prorated refund of prepaid fees for the affected unused period.

EXCEPT FOR THAT EXPRESS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, BETA FEATURES, AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." HQE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

13. Liability limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, OR FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF ADVISED THEY WERE POSSIBLE.

HQE'S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE FEES CUSTOMER PAID HQE FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply where they are prohibited by law or to a party's fraud or willful misconduct.

14. Indemnity

Customer will defend and indemnify HQE and its personnel against third-party claims arising from Customer Data, Customer's unlawful or unauthorized use of the Service, or Customer's material breach of Sections 4, 7, or 10, or from Customer's selection, registration, or use of a domain name. HQE will promptly notify Customer and allow Customer to control the defense, provided Customer may not settle a claim by admitting fault or imposing a non-monetary obligation on HQE without consent.

15. Governing law and disputes

California law governs these Terms, without regard to conflict-of-law rules. State and federal courts located in Riverside County, California have exclusive jurisdiction, and each party consents to that venue. Nothing prevents either party from seeking emergency injunctive relief to protect data, security, or intellectual property.

16. General terms

Neither party is liable for delay caused by events beyond reasonable control. Customer may not assign these Terms without HQE's consent; HQE may assign them in connection with a merger, reorganization, or sale of substantially all related assets. These Terms, applicable order forms, and incorporated policies are the entire agreement about the Service. Invalid provisions are limited to the minimum necessary, and failure to enforce a provision is not a waiver.

We may update these Terms prospectively. We will post the effective date and give reasonable notice of material changes. Changes do not retroactively alter an existing paid period. Continued use after the effective date means acceptance.

17. Contact